Contact Us

Important Information Before Reaching Out

To help us assist you as quickly as possible, please include the following when contacting us about an order:

  • Your order number

  • The full name used on the order

  • The email address associated with the order

For the fastest response, we recommend using the email tied to your order.

Check Before You Contact

Before reaching out, please review our resources to see if your question is already answered:

  • FAQs Page – for common questions about products, orders, and policies

  • Shipping & Delivery Page – for updates on shipping times, tracking, and international orders

  • Product Descriptions – detailed information may already be included on the product page

General Inquiries

For questions not related to a specific order, or if you need assistance beyond the above resources, our support team is happy to help.

Contact Email: service@newessentialswear.shop

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)

We strive to respond promptly and ensure your experience with {{storeConfig.name}} is smooth and satisfying.