FAQs

  • How do I place an order?
    Browse our collection, select the items you wish to purchase, and add them to your cart. At checkout, enter your shipping and payment information, then follow the prompts to complete your order.

  • Which payment methods are accepted?
    We support major credit and debit cards, including Visa, MasterCard, and American Express. Available options will be presented during checkout.

  • Can I track my order?
    Yes. Once your order ships, a confirmation email with a tracking number will be sent. Use this number to monitor the delivery status online.

  • Do you ship internationally?
    International shipping is available to most countries. Enter your delivery address at checkout to see shipping options, estimated delivery times, and applicable fees.

  • How long does it take to process and ship my order?
    Orders are typically processed within 1–7 business days. Shipping durations vary by destination and generally range from 8 to 25 business days.

  • What is your return and exchange policy?
    Items may be returned within 30 days from the delivery date if they are unused and in their original condition. Refunds or exchanges are processed according to our official return guidelines.

  • How do I contact support?
    For questions regarding orders, returns, or other inquiries, please contact our support team at: service@newessentialswear.shop. We aim to provide prompt and helpful assistance.

  • Are your products made sustainably?
    We prioritize eco-friendly practices wherever possible. Many of our products use sustainable materials or responsible manufacturing processes. Product pages will indicate eco-conscious items.

  • Can I modify or cancel an order after submission?
    Orders are processed quickly, so modifications or cancellations cannot always be guaranteed. Contact our support team immediately for assistance, and we will do our best to help.

  • How can I stay updated on promotions and new arrivals?
    Subscribe to our newsletter or follow us on social media to receive information about new products, limited-time offers, and exclusive deals for subscribers.